Privacy Policy

Nexus Healthtech Pvt. Ltd, including all legal entities under the Nexus group (hereafter referred as “Nexus” or “we”), respects your (customers) (hereafter referred as “you” or “user”)  privacy and values our relationship with our business partners, clients, third party who have contractual relationship with Nexus (hereafter referred as “third party” or “service provider”) and any party who purchase / intend to purchase / inquire about any product(s) and / or service(s) made available by Nexus  through any of Nexus’s  customer interface channels including website, mobile site, mobile app & offline channels including call centers and offices (collectively referred herein as "Sales Channels"). We are committed to protecting your personally identifiable information by which you can be identified (hereafter referred as “information” or “personal information” or “personal data” or “special category of personal data”) by handling it responsibly and safeguarding it using appropriate technical and organizational measures.

We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our Sales Channel. This policy outlines the types of personal information collected on our Website/ mobile app, how this data is used/processed and safeguarded as well as how users may exercise their rights with respect to personal information.

This Privacy Policy applies to Nexus/.com, Nexus-branded apps, Nexus/company pages, communications and services (“Services”), including off-site Services, such as our email services, customer care and support services and the “Contact us”; “Apply with Nexus/” and “Share on” plugins on our digital properties.

By using or accessing the Website/ mobile App or other Sales Channels, the user hereby agrees with the terms of this Privacy Policy and the contents herein.This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of Nexus/’s business partners, advertisers, sponsors or other sites to which we provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties.

1.    What Personal Data shall we collect?

a. We collect the following personal and sensitive information from you while transacting through us:

b. The personal data we collect may also include ‘sensitive’ or ‘special categories’ of personal data, such as details about your:

If you choose not to provide, or object to us processing, the information we collect, we may not be able to process your instructions or continue to provide some or all of our services to you or our client.

c. Personal information of other customers/users

If you provide personal information to us regarding individuals other than yourself, you agree:

d. Personal information of child

The Services are not intended for users under the age of 18 (Permissible Age), unless permitted under applicable local laws.We do not knowingly collect any personal information from you or market to or solicit information from anyone under the Permissible Age. If we become aware that a person submitting personal information is under the Permissible Age, we will delete the account and any related information as soon as possible. If you believe we might have any information from or about you under the PermissibleAge, please contact us at

e. The other information that we collect

2.    How do we collect Personal Data?

a. Directly

We obtain personal data directly from individuals in a variety of ways, including but not limited to obtaining personal data from individuals who provides us their business card, complete our online form’s on our website/mobile app, provides records relating to previous requests or appointments made, subscribes to our newsletters and preference center, registers for webinars, attends meetings or events we host, visits our offices. We may also obtain personal data directly when, for example, we are establishing a business relationship, performing professional services through a contract, or through our hosted software applications.

b. Indirectly

We obtain personal data indirectly about individuals from a variety of sources, including but not limited to from the healthcare providers, doctors ,health websites, social media, authorized representative when such person is seeking health services information on others behalf and our clients. We may attach personal data to our customer relationship management records to better understand and serve you, satisfy a legal obligation

3.     What lawful reasons do we have for processing Personal Data?

We may rely on the following lawful reasons when we process your personal data to operate our business and provide our products and services:

4.     How will we use/process your personal data?

a.   We do not sell or trade upon any of the above foregoing information without your consent. The foregoing information collected from you  is put to the following use:

If you choose not to share this information, you can still visit our website, but you may be unable to avail certain options or our services.

b.     How we use Cookies?

In general, you can visit our website without telling us who you are or revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyse this data for trends and statistics, but the individual user remains anonymous.

Some of our web pages use "cookies" so that we can better serve you with customised information when you return to our site. Cookies are identifiers which web sites send to the browser on your computer to facilitate your next visit to our site. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it. The information we collect and analyse is used to improve our service to you. Android/ IOS App Permissions required to use various features in our app:

In order to have a better experience and to use all features in the app, we need below permissions to be used in our android app:

5.     With whom do we share your Personal Data?

In connection with any of the purposes outlined in the “How will we use/process the personal data” section above, we may disclose details about you to :

If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service provider, please email at

Our website/mobile app hosts various blogs, forums, wikis and other social media applications or services that allow you to share content with other users(collectively “Social Media Applications”).

Any personal data that you contribute to these Social Media Applications can be read, collected and used by other users of the application. We have little or no control over these other users, so any information you contribute to these Social Media Applications might not be handled in line with this privacy policy.

6.     Where do we transfer (cross border transfer) your Personal Data?

Information we hold about you may be transferred to countries:

a.    Where we do business;
b.    Which are linked to your engagement with us;
c.     From which you regularly receive or transmit information; or
d.    Where our third parties conduct their activities.

We may share non-personal, anonymised and aggregated information with third parties for several purposes, including data analytics, research, submissions, thought leadership and promotional activity.

Please contact us on to obtain names and addresses of the specific entities that shall have access to your personal information in a given transaction.

7.     How we protect your Personal Data?

We have implemented appropriate technical and organisational measures to safeguard and help prevent un-authorised access to your information and to maintain data security. These safeguards take into account the sensitivity of the information that we collect, process and store and the current state of technology. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.The third party with respect to payment gateway and payment processing are all validated as compliant with the payment card industry standard (generally referred to as PCI compliant service providers).

We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorised third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your user name, password, or other security information for your Nexus /   account with anyone. If we receive instructions using your user name and password, we will consider that you have authorised the instructions.

8.     What are my data Protection Rights?

Your data protection rights are highlighted here.

Check your User Profile Information available and stored with us under the section "My Profile". To get user profile deleted please send an email to –

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information or to exercise any of your other rights. This helps us to ensure that personal data is not disclosed to any person who has no right to receive it. No fee is required to make a request unless your request is clearly unfounded or excessive. Depending on the circumstances, we may be unable to comply with your request based on other lawful grounds, in such cases we will ensure that you are notified about the same without undue delay.

9.     How long shall we retain/dispose your Personal Data?

We seek to ensure that we only keep your personal data for the longest of :

a.     The period necessary for the relevant activity or services;
b.     Any retention period that is required by law; or
c.     The period in which litigation or investigations might arise in respect of the services.

Please note: Even after your account is terminated, we retain your data for as long as we have a legitimate purpose to do so (and in accordance with applicable law),including to assist with legal obligations, resolve disputes, and enforce our agreements. We may retain and disclose such data pursuant to this PrivacyPolicy after your account has been terminated

10.     Changes to this privacy statement

From time to time we may update this statement. When we do, we will publish the changes on this Website. If you do not agree with these changes, you should discontinue your use of our Website/ Apps.

11.     How to contact us, request access to your personal data or contact us with questions or feedback?

If you have a question, comment, or complaint or wish to access a copy of your personal data or to correct it if you believe it is inaccurate, you may contact us at below mentioned details :